Terms of Service
This is the most recent Terms of Service agreement as of April 21st, 2022.
Any changes to the terms & conditions in the future modify and replace all former agreements.
Social Sensei will only be used for promotional purposes for your account/s and no other account/s.
Social Sensei is not liable for any engagement (likes, comments, messages, follows, etc) that happens due to followers gained through Social Sensei services. We cannot guarantee engagement will be appropriate as we can not control what others user place on Instagram and it will be the users responsibility to monitor the content their account is engaging with.
Social Sensei can not guarantee that followers gained will engage with your account. This is dependent upon each clients quality of content, quantity of content, and activity of their account.
Social Sensei can not guarantee the demographics of followers that will be gained. This is dependent upon each influencers specific audience.
Due to Covid-19 there is a potential for delays in delivery of your promotional giveaway due to logistics with influencers. However, this is nothing to worry about as we will place you in the next available campaign which will usually be within 7 days from your initial scheduled campaign.
By signing up for Social Sensei you give permission for Social Sensei to send you periodical promotional newsletters about new services, products, offerings, and Social Sensei news.
We can guarantee a minimum amount of followers gained to your account refer to our pricing page for more information (Please reference https://socialsensei.co/pricing). The amount of followers you gain per month will be dependent upon the growth plan that you select. This guarantee only lasts for the duration that your campaign is running. We can not guarantee that followers will continue to follow your account after the campaign is complete. If you do not reach your minimum followers guaranteed in your growth plan Social Sensei will put you into another growth campaign for free until you do. This guarantee only extends to Global & US based growth plans. No other services such as direct message campaigns, influencer marketing, or social media management plans include a guarantee for followers.
The guarantee is for the promotional campaign period only and does not include anytime after the promotional campaign has ended. Each promotional campaign lasts 7 days from the start date of the campaign.
Social Sensei is not liable for followers that choose to unfollow you after the promotional campaign is complete.
Social Media Management
If the Social Sensei team makes an error than we will correct the error free of charge. This does not mean a round of feedback on a design element. However, as an example, if you tell us you want it green and we made it red. We will correct this mistake for free.
Your recurring payment will begin on the day that you make your first payment to Social Sensei (“start date”) and will recur every 30 days from your start date.
Your recurring payment term will automatically recur for the same amount at the same terms if you fail to cancel or notify us for cancellation of your account prior to your next billing cycle.
Upon a fraudulent attempt to file a dispute, we receive the right, if necessary, to permanently ban your Instagram account and IP address from using Social Sensei services in the future.
We require your Instagram account username and email for Social Sensei services.
By subscribing to a specific plan, you must pay for the plan’s current billing cycle before cancelling your subscription. If at any stage you would like to cancel your plan please contact our support team at [email protected] or access your subscription via your user dashboard.
You agree by registering or accepting this agreement that you are at least 18 years of age.
You will in no way copy any programming, text or images used on the Social Sensei website without the written consent of a Social Sensei representative.
Reviews & Public Usage
Social Sensei may use your business name, Instagram name, before & after screenshots of your website, analytics, Instagram account, etc for commercial use.
If you are asked for a Social Sensei review or testimonial, we reserve the right to utilize reviews publicly on ads, landing pages, websites, etc for commercial use. If you would like to have your review removed please contact our support team at [email protected] and we can arrange to have it taken down.
Social Sensei system servers are secured using high level encryption to prevent unauthorized access of your Social Sensei account. However, in the case of security breach and loss of data, we are not responsible for the consequences that follow the event.
Social Sensei is not responsible for any damages to you or your business may suffer from using the Social Sensei service. Social Sensei makes no guarantees of any kind, expressed or implied for the services except those under the “Guarantees” section of our terms of service.
Since Social Sensei uses the internet to deliver services, we can not guarantee uptime or availability of our website or our services.
Change of Terms
This Terms of Service is subject to change at any time. The changes made will become effective the date they are posted on the Social Sensei website. No further notice by Social Sensei is required upon your continued use of our website or service.
For Global & US Loop Giveaway Plans: Social Sensei is offering guaranteed results of non-tangible irrevocable goods as such we do not issue refunds once the order is accomplished and the service has begun. The service is considered active immediately. As a customer you are responsible for understanding this upon purchasing any service on our website. Once your account has been placed in a promotional campaign we do not offer refunds for that month as we guarantee our results. We will continue working for you until you reach your minimum followers promised. You must cancel your subscription before you are placed into another campaign to avoid being billed again. You can cancel at anytime by emailing your dedicated account manager at [email protected] or logging into your dashboard to cancel your subscription at https://socialsensei.co/login
For Direct Message Campaigns: Social Sensei is offering guaranteed delivery of non-tangible irrevocable goods as such we do not issue refunds once the order is accomplished and the service has begun. The service is considered active 72 hours after signing up. As a customer you are responsible for understanding this upon purchasing any service on our website.
For Influencer Marketing Campaigns: Social Sensei does not offer refunds for any reason once funds have been transferred to Social Sensei for influencer marketing campaigns.
For Social Media Management, SEO Optimization, Ad Campaign Management Services: Social Sensei is offering guaranteed results of non-tangible irrevocable goods as such we do not issue refunds once the order is accomplished and the service has begun. The service is considered active immediately. As a customer you are responsible for understanding this upon purchasing any service on our website.
For Engagement Plans: Social Sensei is offering guaranteed results of non-tangible irrevocable goods as such we do not issue refunds once the service has begun. Prior to delivery of the service the client may cancel and be offered a full refund.
Changes in a social media platforms policy, social media platform bugs, action blocks, or other issues that are outside of the control of Social Sensei does not warrant a refund or credit.
We reserve the right to ban your account and browser IP from using Social Sensei services at any point in time.
We do honor requests for the refund on the following reasons:
Non-delivery of the product: In rare cases the account setup times are slower, and it may take a little longer for your account to be activated. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 3 days from the account start date. Otherwise the campaign will be considered active.
Technical issues such as billing errors, bugs on the Social Sensei website, or other technical errors that are under our control.
Accidental purchase of the product: in some cases users may accidentally sign up for our service. Claims for accidental purchase must be submitted to our support department in writing within 3 days from the account start date. Otherwise the campaign will be considered active.
Social Sensei reserves the right to charge a 5% processing fee for any refund. This charge is due to the payment processor charging to process the refund on your behalf.
If your refund request is not honored do not worry as an alternative we can potentially credit you on your account. This will be determined on a case by case basis by our account management team.