Contact Us

Feel free to reach out to us with any question or feedback you may have about Social Sensei as we would be happy to assist you.  Our team responds to all inquiries within 24 hours.

Common Questions

What are promotional giveaways?

Social Sensei will run a promotional giveaway through a celebrity or influencers page.  They will post on their feed details about the giveaway and tell their followers that if they want to enter the giveaway to win, all they have to do is follow certain accounts.  We put your account on that list of accounts that have to be followed!   Within 7 days of the giveaway running you will gain thousands of real followers depending on the package you have chosen.  The bigger the package that you choose, the larger the celebrity or influencer that we run the giveaway with!

This has been proven to be the fastest, safest and most organic growth strategy out right now.

Is my account safe? Do you need my password?

Your account is 100% safe as we do not need your password.  We will never attempt to login into your account and all of our promotions comply with Instagram’s guidelines and restrictions. Kylie Jenner, Kim Kardashian, Jamie Fox and many other celebrities have ran giveaways.  A-List celebrities would not participate in growth strategies that are not within Instagram’s guidelines and restrictions.  

All we need is your Instagram handle and you are good to go.

Why should I hire Social Sensei instead of an employee?

For starters you'll save time and money on human resources looking to hire an employee, train an employee, and also avoid liabilities associated with potentially firing an employee.  You also won't have to pay payroll taxes, health benefits, or other governmental regulated fees associated with employees in your state of business.  Why hire one person when you can have a whole team of experts working towards your success.

Social Sensei has proven strategies that guarantee results that have worked for thousands of businesses and can work for your business as well.  Hit the ground running with a team of experts that can take your social media to the next level immediately rather than wait for a new hire to be trained and try to figure out something that might work.

I just completed my order, now what?

You should have received an email from your assigned account manager with a welcome message within 10 minutes of signing up.  If not, you may be in queue to have your account set up, please allow up to 24 hours for an initial response from your account manager. If you have not heard from your account manager within that timeframe, please email [email protected] and we will prioritize setting up your account.

When will I gain followers?

You will only gain followers while your account is listed in an active giveaway.  We run giveaways every week.  The giveaway you are placed in is dependent upon which package you have purchased.  After you sign up your dedicated account manager will notify you of when your promotional campaign will run.   It generally takes 5 to 10 days to be placed in a giveaway as we run them once per week.

Are the followers I gain real?

Yes!  All the followers are real and active.  As your growth comes directly from the Influencers giveaway promotion and their existing following, you will be receiving followers that have been active within the last 7 days which is as active as you can get.  You will only see growth while the promotional campaign is running.

How many followers will stay after the giveaway is finished?

On average the typical retention rate from a giveaway is 80%+. The quality of content you post on your feed plays a major role in how many followers will stay.  Our job is to bring the traffic, exposure and eyes to your account.  While the retention on average is great, you can increase this number by producing quality content that is consistent and valuable.

Will these followers engage with my account?

Our primary goal is to drive traffic and followers to your account.  We can't guarantee that these followers will engage with your account.  It's up to each of our clients to produce high quality content that is consistent and valuable to promote engagement.  However, rest assured that all of our clients report that they have seen an uptick in engagement.  When you are driving thousands of new followers to your account it is only common sense that a certain percentage of them will engage with your content regardless of quality.

Can I specify my target audience?

Yes, you can.  However for our general packages we offer general audiences.  If you would like to target a specific audience please contact us and we can arrange a special package for your desired target audience.  Please schedule a call with our team for more information.

Who will be managing my account?

You will have a dedicated account manager assigned specifically for your account.  Expect them to pay close attention to your account, monitor performance and provide you with updates as to when your account will be featured in a promotion.

Can I use my account while running your service?

Absolutely.  You can operate your account normally with no interruptions. 

What’s your refund policy?

Refunds are allowed up to 48 hours before a promotion runs, but once a promotion is running we do not offer refunds as the service is guaranteed you will never need to ask for a refund as our results are guaranteed.  All of our plans are offered at flexible month-to-month service so there is no cost to cancel, downgrade, or upgrade your subscription at anytime.  You can easily adjust your plan from your dashboard or reach out to your account manager and they can make the change for you.

What is the value of low quality followers?

First and foremost, not all followers gained from the US plans will be of low quality, some may be medium or high quality followers, but we put that label there because we have seen in the past that the majority are of low quality.  Despite this, gaining low quality followers can be beneficial in the following ways.

​1. They can turn into medium or high quality followers if the user changes their behavior

​2. Boosts your accounts credibility which opens doors for more opportunities with other brands, influencers, etc

​3. People trust accounts that have more followers vs accounts that have less followers

​4. Boosts your accounts US audience insights.  This is really only important if you are wanting to work with US based brands that are looking for US audiences to market to.

What is the difference between low, medium, and high quality followers?

Low Quality Follower
A low quality follower is still an active follower based in the target audience you have selected, but their Instagram account may not have a lot of content and they may not be as engaged as a medium or high quality follower would.  They might only follow you to join the contest rather than stick around and absorb your content.  These types of followers aren’t necessarily bad.  It depends on the plans you might have for your account.  If you’re seeking sponsors, some sponsors declare you need a certain percentage of followers from a specific demographic.  If this is the case, having low quality followers can still reach the criteria of many sponsors.

Medium Quality Follower
A medium quality follower is the typical Instagram user that has a normal profile and engages normally on the platform.  A follower like this has the potential to be swayed.  If you’re creating content that aligns with them, the probability of them reciprocating with you increases.

High Quality Follower
A high quality follower will match your target audience more intimately and is highly active and engaged.  They love the content you are creating because they are already following celebrities and influencers that create similar content and/or sell products or services similar to yours.  These types of followers typically come from a hyper focused campaign.

 

Sales

Email [email protected]
Phone Schedule A Call | Direct 888-444-9144 Then press “0” for sales

Support

Email [email protected]
Phone 888-444-9144 Then press “1” for support

Hours of Operation

Monday – Friday 10AM – 5PM PST
Saturday – Sunday – Closed

Send A Message